AGREEMENT SUMMARY

Service: Your selected CoachedByB 1:1 coaching package and the inclusions shown at purchase.

Supplier: CoachedByB, 63 Spencer Street, Bunbury WA 6230, brooke@coachedbyb.com.au, ABN 97 713 548 760.

Term: Initial period of 12 weeks for Guided, Hybrid and Face-to-Face Coaching, and 16 weeks for Premium. Coaching continues weekly until cancelled.

Price: Your price, payment frequency and total initial cost are shown before acceptance.

Cooling-off: 7 days from acceptance. Cancel by email to brooke@coachedbyb.com.au, effective immediately.

Cancellation: You can cancel at any time by email or through the app. Coaching ends within 30 days of notice. No exit or termination fee applies.

Fees: No dishonour, exit or termination fee. Refunds are net of the processing costs on the amount refunded. A bank or provider fee for a failed payment is passed on at cost.

Limits: A face-to-face session changed inside 24 hours, or missed, is forfeited. A session refund covers that session only. Pauses cap at 4 weeks a year.

1. ABOUT US

Your package, price, inclusions and fees are shown before acceptance and form part of this agreement. We will not charge undisclosed fees.

2. COOLING-OFF

You have a 7 day cooling-off period from acceptance. You may cancel by email, effective immediately. We may charge for coaching already delivered and refund anything else paid within 7 days.

3. YOUR TERM

Guided, Hybrid and Face-to-Face coaching have an initial term of 12 weeks, and Premium 16 weeks. This allows time to implement, review and progress your program. Coaching continues weekly until cancelled. Your price is fixed during the initial period. You can cancel at any time under Clause 5.

4. PAYMENT AND PRICE CHANGES

Payments are made at the frequency and amount shown before acceptance. If a payment fails, we may retry it and suspend the service if unpaid. We do not charge a dishonour fee, but may pass on any bank or provider fee at cost.

We may change your price no more than once in any 12 month period, on at least 30 days' written notice. A price change means ending your current package and you buying the new one, so it applies only if you accept it. If you do not, your coaching ends with no fee and no notice period.

5. CANCELLATION

You can cancel by email to brooke@coachedbyb.com.au or by submitting the cancellation form in the app. Your notice takes effect when we receive it in writing.

Your coaching ends 30 days after we receive your notice, and your payments continue over those 30 days because coaching continues during them. There is no exit fee and nothing further is payable after that date.

Within 7 days of your notice we confirm the end date and final amount in writing, and cancel the direct debit on the end date. Anything you have paid for a period beyond the end date is refunded within 7 days.

6. PERMANENT ILLNESS OR INCAPACITY

If permanent illness or incapacity prevents you from using the service, cancel by written notice with a medical certificate confirming it. Cancellation takes effect immediately, the 30 day notice period does not apply, and you pay only for coaching already delivered.

7. REFUNDS

Where we pay you a refund we deduct the payment processing costs on the refunded amount, because our provider does not return those costs to us. No other charge applies. We do not deduct it if you cancel for permanent illness or incapacity, or if we end your coaching on notice under clause 8.

8. ENDING COACHING BY COACHEDBYB

CoachedByB may end coaching on 7 days' written notice, or immediately for serious misconduct, harassment, threats, defamatory conduct, unauthorised sharing of our materials or unrecoverable non-payment. Amounts paid for service after the end date will be refunded.

9. FACE-TO-FACE SESSIONS

This applies to every face-to-face session, whether face-to-face is your whole package or part of it.

You need to give at least 24 hours' notice to change a face-to-face session. With that notice we will reschedule it where we can. If you would rather cancel than reschedule, we refund the amount for that one session and nothing else. Your weekly coaching payment is not affected and no other part of your package is refunded. The session amount is $75 where your package name starts with 2021 or 2022, $90 on Bronze and Silver, and for every other package the amount shown in your purchase information. With less than 24 hours' notice, or if you do not attend, the session is forfeited with no replacement or refund. We may waive this in exceptional circumstances, at our discretion. If we cancel or reschedule, you get a replacement session or another arrangement that suits.

10. PAUSES AND INTERRUPTIONS

You may pause for up to 4 weeks per calendar year on at least 14 days' written notice. Your payments pause with your coaching and restart when you do. App access may be suspended while you are paused. If we cannot coach because of illness, emergency, leave or something outside our control, we may pause and extend the service for that period.

11. COACHING, HEALTH AND YOUR RESPONSIBILITIES

CoachedByB provides fitness coaching, exercise programming and general nutrition guidance, not medical care, diagnosis, treatment or rehabilitation. You must complete health screening and disclose relevant health information. We may require written medical clearance before you start or continue, and any program will follow that guidance.

Nutrition guidance is general education and coaching support, not medical nutrition therapy, dietetic treatment, or advice for managing a medical condition. If you have a medical condition, eating disorder history, diabetes, kidney, liver, heart or gastrointestinal disease, allergy or intolerance, are pregnant or breastfeeding, or take medication affected by diet or bodyweight, tell us and get professional advice. Any information we provide about supplements is general education only and is not a prescription or medical advice. Calorie and macro figures are estimates. Results are not guaranteed.

You must give accurate and current information, train within your capabilities, follow instructions, keep your training environment safe and tell us about changes to your health. Stop exercising and get medical help if you feel pain, dizziness, chest discomfort or another warning sign. Communicate respectfully and keep your account and our materials to yourself.

We write your next plan from what you have completed. If your current plan is not done we may extend it rather than write a new one, and we may wait for your check-ins, logs or measurements before moving you on.

12. RISK WARNING AND LIABILITY

Exercise involves inherent risks, including muscle and joint injury, cardiac events, illness, aggravation of existing conditions and, in rare cases, serious injury or death. These risks exist even where a program is well designed and performed correctly. To the extent the law allows for recreational services, CoachedByB excludes liability for death, injury, disease or other harmful condition arising from taking part. This does not apply to significant personal injury caused by our reckless conduct, and nothing excludes liability or consumer guarantees that cannot lawfully be excluded.

13. INTELLECTUAL PROPERTY

Programs, guides, e-books, meal plans, videos and other CoachedByB resources remain our intellectual property. They are for your personal use only. Do not copy, sell, publish, distribute or share them, or use them to run your own coaching or training business, without our written permission. This continues after your service ends.

14. PHOTOS, VIDEO AND TESTIMONIALS

We will not use your photos or videos in marketing without your separate consent. Consent is optional and can be withdrawn by email without affecting your coaching.

We may share de-identified content such as a screenshot of a check-in or a progress graph, with your name, photo, handle and any identifying detail removed, unless you have given us permission to include them.

15. PRIVACY AND COMMUNICATIONS

We collect personal and health information reasonably necessary to provide and administer your service, and collect health information with your consent. It is processed by our training platform, payment provider and other service providers, some of which store it overseas. They are listed in our Privacy Policy at coachedbyb.com.au/privacy.

We keep your information for about 3 years after your agreement ends and often delete it sooner. Some information stays with those providers under their own policies, and we keep the financial records the ATO requires. Contact us for access, correction or a privacy concern. As a client you will receive our emails, and you can unsubscribe at any time.

16. COMPLAINTS

To make a complaint, email brooke@coachedbyb.com.au. We will acknowledge it in writing as soon as reasonably practicable, keep a record and make reasonable efforts to resolve it quickly and fairly.

17. GENERAL

We are not responsible for outages or interruptions outside our reasonable control.

The current version of these terms is always at coachedbyb.com.au/terms, and we may make minor changes by updating that page. If a change is material we will email you at least 30 days beforehand and you can cancel before it takes effect at no cost. You do not sign again, and changes will not remove rights that cannot lawfully be excluded. A change is material if it affects your price, term, notice period, cancellation, inclusions, fees or rights.

If the summary at the top of this document and the clauses below it disagree, the summary applies. Western Australian law applies, subject to your consumer rights.

ACCEPTANCE

By accepting these terms and completing the purchase you confirm you are 18 or over, have had the chance to read them, and agree to be bound by them. A copy is stored in your account in the app.

AGREEMENT SUMMARY

Service: Self-led access to the CoachedByB app and the resources listed in your purchase information.

Supplier: CoachedByB, 63 Spencer Street, Bunbury WA 6230, brooke@coachedbyb.com.au, ABN 97 713 548 760.

Term: Ongoing weekly membership with no minimum term and no exit fee. It renews weekly until cancelled.

Cooling-off: 7 days from sign-up. Cancel by email to brooke@coachedbyb.com.au. Cancellation takes effect immediately.

Price: $30 per week, charged weekly. Total minimum cost is one week, $30.

Fees: No dishonour, exit or termination fee. Refunds are net of the payment processing costs on the amount refunded. A bank or provider fee for a failed payment is passed on at cost.

Cancellation: In writing any time, by email or the cancellation form in the app. Access remains active until the end of the paid week, then stops. No exit fee.

Pauses: Not available. You can cancel and rejoin when ready.

Not included: Tailored macros or nutrition plans, personalised program design, coach-reviewed check-ins, direct ongoing contact with Brooke.

1. ABOUT US

CoachedByB is the supplier. Your weekly price, inclusions and applicable fees are confirmed before sign-up and form part of this agreement. We will not charge a fee that was not disclosed.

2. COOLING-OFF

You have a 7 day cooling-off period starting on the day you sign up. You may cancel without a reason by email and cancellation takes effect immediately. We may charge for access already used. Anything else you have paid is refunded within 7 days.

3. TERM AND PAYMENT

The Membership is ongoing, has no minimum term and renews weekly until cancelled. Payments are processed weekly by the method shown at sign-up. If a payment fails we may retry it and suspend access if it remains unpaid. We do not add a dishonour fee. If your bank or our payment provider charges us a fee because a payment fails, we may pass that on at cost.

4. PRICE CHANGES

We may change the weekly price no more than once in any 12 month period, on at least 30 days' written notice. A price change means ending your current membership and you signing up to the new one, so it applies only if you accept it. If you do not, your membership ends at no cost.

5. CANCELLATION

You can cancel by email to brooke@coachedbyb.com.au or by submitting the cancellation form in the app. Your notice takes effect when we receive it in writing.

We action cancellations within 3 business days, and confirm your end date and any final payment in writing at the same time. If a payment falls due before we have actioned it, that payment goes ahead and that week of access is yours to use.

Your access continues until the end of the week you have paid for and then stops. We cancel any linked direct debit on your end date. There is no exit fee and nothing further is payable after that date.

6. PERMANENT ILLNESS OR INCAPACITY

If permanent illness or incapacity prevents you from using the Membership, you may cancel by written notice and a medical certificate confirming the permanent illness or incapacity. Cancellation takes effect immediately and you pay only for access already supplied.

7. REFUNDS

Where we pay you a refund, we deduct the payment processing costs on the refunded amount, because our payment provider does not return those costs to us when a refund is made. No other charge applies. We do not make this deduction if you cancel because of permanent illness or incapacity, or if we end your membership on notice under clause 8.

8. ENDING MEMBERSHIP BY COACHEDBYB

CoachedByB may end coaching on 7 days' written notice, or immediately for serious misconduct, harassment, threats, slurs, defamatory conduct, unauthorised sharing of our materials, or unrecoverable non-payment. Either way, anything you have paid for a period beyond the end date is refunded within 7 days.

9. PAUSES

Pauses are not part of the Membership. Because there is no minimum term or exit fee, you can cancel and rejoin when ready. We may agree to a pause in exceptional circumstances, at our discretion.

10. WHAT THE MEMBERSHIP IS AND IS NOT

The Membership is self-led. You receive the resources listed in your purchase information. It does not include tailored macros or nutrition plans, personalised program design, coach-reviewed check-ins or direct ongoing contact unless expressly stated. Brooke may occasionally comment at her discretion, but this is not a guaranteed entitlement. We do not carry out health screening for the Membership, because it is self-led and is not designed around you individually. Results are not guaranteed.

11. COMMUNITY FORUM

Engage respectfully. Discrimination, harassment, threats, defamation, slurs and derogatory conduct are not tolerated. We may remove content, restrict access or end membership where appropriate.

12. NUTRITION AND HEALTH

Nutrition content is general education, not medical nutrition therapy or advice for managing a medical condition, and it is not tailored to you. If you have a medical condition, eating disorder history, diabetes, kidney, liver, heart or gastrointestinal disease, allergy or intolerance, are pregnant or breastfeeding, or take medication affected by diet or bodyweight, get appropriate professional advice before following any nutrition content. Anything we share about supplements such as protein powder, creatine or magnesium is general information, not a prescription, so check with your doctor or pharmacist first. Calorie and macro figures are estimates that vary with brand, portion and preparation, so check labels and allergens yourself. Training content is general and you are responsible for deciding whether you are medically fit to exercise. Stop exercising and get medical help if you feel pain, dizziness, chest discomfort or any other warning sign.

13. RISK WARNING AND LIABILITY

Exercise involves inherent risks, including muscle and joint injury, cardiac events, illness, aggravation of existing conditions and, in rare cases, serious injury or death. These risks exist even where a program is well designed and performed correctly. To the extent the law allows for recreational services, CoachedByB excludes liability for death, injury, disease or other harmful condition arising from taking part. This does not apply to significant personal injury caused by our reckless conduct, and nothing excludes liability or consumer guarantees that cannot lawfully be excluded.

14. INTELLECTUAL PROPERTY

Programs, guides, e-books, meal plans, videos and other CoachedByB resources remain our intellectual property. They are for your personal use only. Do not copy, sell, publish, distribute or share them, or use them to run your own coaching or training business, without our written permission. This continues after your service ends.

15. PHOTOS, VIDEO AND TESTIMONIALS

We will never use photos or videos of you in marketing without your written consent. That consent is optional, and you can withdraw it at any time by email. Declining or withdrawing does not affect your coaching.

We may share de-identified content such as a screenshot of a check-in or a progress graph, with your name, photo, handle and any identifying detail removed, unless you have given us permission to include them.

16. PRIVACY AND COMMUNICATIONS

We collect personal and health information reasonably necessary to provide and administer your service, and collect health information with your consent. It is processed by our training platform, payment provider and other service providers, some of which store it overseas. They are listed in our Privacy Policy at coachedbyb.com.au/privacy.

We keep your information for about 3 years after your agreement ends and often delete it sooner. Some information stays with those providers under their own policies, and we keep the financial records the ATO requires. Contact us for access, correction or a privacy concern. As a client you will receive our emails, and you can unsubscribe at any time.

17. COMPLAINTS

Email brooke@coachedbyb.com.au. We will acknowledge your complaint in writing as soon as reasonably practicable, keep a record and make reasonable efforts to resolve it quickly and fairly.

18. GENERAL

We use third-party platforms and may make reasonable operational changes. We are not responsible for outages or interruptions outside our reasonable control.

The current version of these terms is always at coachedbyb.com.au/terms, and we may make minor changes by updating that page. If a change is material we will email you at least 30 days beforehand and you can cancel before it takes effect at no cost. You do not sign again, and changes will not remove rights that cannot lawfully be excluded. A change is material if it affects your price, term, notice period, cancellation, inclusions, fees or rights. Anything else, such as our contact details or wording that does not change the effect, is minor.

If the summary at the top of this document and the clauses below it disagree, the summary applies. Western Australian law applies, subject to your consumer rights.

ACCEPTANCE

By accepting these terms and completing sign-up, you confirm you are 18 or over, have had the opportunity to read them before committing, and agree to be bound by them. A copy is stored in your account in the app.

AGREEMENT SUMMARY

Service: A personalised program built for you, covering training, nutrition or both as shown in your purchase information.

Supplier: CoachedByB, 63 Spencer Street, Bunbury WA 6230, brooke@coachedbyb.com.au, ABN 97 713 548 760.

Term: The period shown in your purchase information. It ends automatically and does not renew. Your access to the program in the app ends at the same time. Any extension is a separate purchase.

Cooling-off: 7 days from purchase. Cancel by email to brooke@coachedbyb.com.au. Cancellation takes effect immediately.

Fees: No termination or exit fee, no other fees. Where we pay you a refund it is net of the payment processing costs on the amount refunded.

Cancellation: In writing any time, by email or the cancellation form in the app. Your program is built and delivered once. After delivery there is nothing left to refund, including during the cooling-off period. Anything we supply over time is refunded for the part not supplied.

Important restriction: Ongoing 1:1 coaching, regular check-ins and guaranteed support are not included unless expressly listed.

1. ABOUT US

CoachedByB is the supplier. Your program, price, inclusions, service period and applicable fees are confirmed before purchase and form part of this agreement. We will not charge a fee that was not disclosed.

2. YOUR PROGRAM

We build the program from information you provide, including goals, training experience, equipment, schedule, food preferences and disclosed limitations. You must provide accurate and complete information. The program is for personal use only.

3. SERVICE PERIOD

Your program, its inclusions and its length are the ones shown in your purchase information. It is supplied for that period, ends automatically at the end of it, and does not renew. Any extension is a separate purchase.

4. COOLING-OFF

You have a 7 day cooling-off period starting on the day of purchase. You may cancel without a reason by email and cancellation takes effect immediately. We may charge for what has already been supplied. Building and delivering your program is the service you are paying for, so where it has been delivered there is nothing left to refund. If it has not been delivered, we refund what you have paid within 7 days.

5. PAYMENTS

Payment is made once for the package you selected. There is no exit fee and no further payment.

Building and delivering your program is the service you are paying for, so once it has been delivered there is nothing left to refund. Where your purchase information lists anything we supply over time, email us and we refund the part we have not supplied within 7 days.

6. PERMANENT ILLNESS OR INCAPACITY

If permanent illness or incapacity prevents you from using the program, cancel by written notice with a medical certificate confirming it. Cancellation takes effect immediately and you pay only for what has already been delivered.

7. REFUNDS

Where we pay you a refund, we deduct the payment processing costs on the refunded amount, because our payment provider does not return those costs to us when a refund is made. No other charge applies. We do not make this deduction if you cancel because of permanent illness or incapacity, or if we end your service on notice under clause 8.

8. ENDING THE SERVICE BY COACHEDBYB

CoachedByB may end your service on 7 days' written notice, or immediately for serious misconduct, harassment, threats, slurs, defamatory conduct or unauthorised sharing of our materials. Either way, we refund the part of your fee covering anything we have not yet delivered.

9. WHAT IS INCLUDED AND WHAT IS NOT

Unless your purchase information says otherwise, the program does not include ongoing 1:1 coaching, scheduled check-ins, regular progress reviews or guaranteed individual support. We may provide discretionary feedback, but this is not guaranteed and does not create an obligation to provide ongoing coaching. CoachedByB is not an emergency or medical service. Results are not guaranteed and depend on factors including your adherence to the program.

10. NUTRITION

Any nutrition information, recipes, meal suggestions and calorie or macronutrient estimates are general education, not medical nutrition therapy or advice for managing a medical condition. If you have a medical condition, eating disorder history, diabetes, kidney, liver, heart or gastrointestinal disease, allergy or intolerance, are pregnant or breastfeeding, or take medication affected by diet or bodyweight, tell us at onboarding and get appropriate professional advice. Anything we share about supplements such as but not limited to, protein powder, creatine or magnesium is general information, not a prescription, so check with your doctor or pharmacist first. Calorie and macro figures are estimates that vary with brand, portion and preparation, so check labels and allergens yourself.

11. HEALTH, SCREENING AND RESPONSIBILITIES

You must complete required health screening and provide accurate, current information about health, injuries, medications, pregnancy and circumstances, and tell us if it changes. Where screening indicates higher risk, we may require written medical clearance before you start or continue, and any program will follow that guidance. Train within your capabilities, follow instructions, keep your training environment and equipment safe, and use the program only yourself. Where your package includes a further plan, we write it from what you have completed, and we may extend your current plan rather than write a new one. Stop exercising and get medical help if you feel pain, dizziness, chest discomfort or any other warning sign.

12. RISK WARNING AND LIABILITY

Exercise involves inherent risks, including muscle and joint injury, cardiac events, illness, aggravation of existing conditions and, in rare cases, serious injury or death. These risks exist even where a program is well designed and performed correctly. To the extent the law allows for recreational services, CoachedByB excludes liability for death, injury, disease or other harmful condition arising from taking part. This does not apply to significant personal injury caused by our reckless conduct, and nothing excludes liability or consumer guarantees that cannot lawfully be excluded.

13. INTELLECTUAL PROPERTY

Programs, guides, e-books, meal plans, videos and other CoachedByB resources remain our intellectual property. They are for your personal use only. Do not copy, sell, publish, distribute or share them, or use them to run your own coaching or training business, without our written permission. This continues after your service ends.

14. PHOTOS, VIDEO AND TESTIMONIALS

We will never use photos or videos of you in marketing without your written consent. That consent is optional, and you can withdraw it at any time by email. Declining or withdrawing does not affect your coaching.

We may share de-identified content such as a screenshot of a check-in or a progress graph, with your name, photo, handle and any identifying detail removed, unless you have given us permission to include them.

15. PRIVACY AND COMMUNICATIONS

We collect personal and health information reasonably necessary to provide and administer your service, and collect health information with your consent. It is processed by our training platform, payment provider and other service providers, some of which store it overseas. They are listed in our Privacy Policy at coachedbyb.com.au/privacy.

We keep your information for about 3 years after your agreement ends and often delete it sooner. Some information stays with those providers under their own policies, and we keep the financial records the ATO requires. Contact us for access, correction or a privacy concern. As a client you will receive our emails, and you can unsubscribe at any time.

16. PLATFORMS AND INTERRUPTIONS

We may use third-party platforms and make reasonable operational changes. We are not responsible for outages or interruptions outside our reasonable control. Where CoachedByB is responsible for an interruption that materially prevents delivery, we will extend your service period or provide another appropriate remedy.

17. COMPLAINTS

Email brooke@coachedbyb.com.au. We will acknowledge your complaint in writing as soon as reasonably practicable, keep a record and make reasonable efforts to resolve it quickly and fairly.

18. GENERAL

The current version of these terms is always at coachedbyb.com.au/terms, and we may make minor changes by updating that page. If a change is material we will email you at least 30 days beforehand and you can cancel before it takes effect at no cost. You do not sign again, and changes will not remove rights that cannot lawfully be excluded. A change is material if it affects your price, term, notice period, cancellation, inclusions, fees or rights. Anything else, such as our contact details or wording that does not change the effect, is minor.

If the summary at the top of this document and the clauses below it disagree, the summary applies. Western Australian law applies, subject to your consumer rights.

ACCEPTANCE

By accepting these terms and completing the purchase, you confirm you are 18 or over, have had the opportunity to read them before committing, and agree to be bound by them. A copy is stored in your account in the app.