Terms and Conditions — CoachedByB
This page contains the terms and conditions for all CoachedByB services. Which terms apply to you depends on what you have signed up for:
1:1 Coaching (Guided, Premium, Hybrid, and Face-to-Face) — see Part 1
Membership — see Part 2
Free Trial — see Part 3
You must be 18 or over to use CoachedByB services. By signing up to or starting any CoachedByB service, you confirm that you are 18 or over, and that you agree to the terms set out below for the service you have chosen. These terms replace any previous terms you may have agreed to in connection with our services.
Part 1 — CoachedByB 1:1 Coaching
Please read the following terms carefully before signing. You must be 18 or over to use CoachedByB services. By signing this agreement, you confirm that you are 18 or over and that you agree to the following terms and conditions.
Minimum Commitment
Online Coaching
Guided Coaching requires a minimum commitment of 12 weeks. Premium Coaching requires a minimum commitment of 16 weeks.
By signing this agreement, you are committing to the full minimum term. Once your minimum term is complete, coaching continues on an ongoing weekly basis until you follow the cancellation process outlined below.
If you cancel before your minimum term is complete, your weekly payments continue until the end of the minimum term, even if you have stopped training.
Hybrid and Face-to-Face Coaching
Hybrid and face-to-face coaching services require a minimum commitment of 12 weeks. If you cancel before the minimum term is complete, your weekly payments continue until the end of the 12 weeks, even if you have stopped training.
Once your minimum term is complete, coaching continues on an ongoing basis until you follow the cancellation process outlined below.
Payment
Payments are processed via Stripe or Everfit direct debit on a weekly basis.
If a payment fails, you are required to make payment at your earliest convenience. Failure to do so may result in your service being temporarily or permanently suspended. A dishonour fee may apply for failed payments, and the system will attempt to recharge your card automatically.
You are responsible for keeping your payment details up to date. Payment details can be updated at any time via your account at https://client.everfit.io/login
CoachedByB reserves the right to adjust coaching pricing at any time. You will receive a minimum of 14 days notice via your nominated email address. Any pricing changes will take effect from your next weekly payment following the end of the notice period.
Refunds are not applicable for any payments already made, except where expressly stated in these terms.
Cancellation
Cancellation by You — Online Coaching and Hybrid/Face-to-Face Services
A minimum of 30 days written notice is required to cancel your service. To cancel, you must submit a cancellation request using the Coaching Cancellation Form, which can be found inside the app. Cancellations requested via social media or any other channel will not be accepted.
If you cancel while still within your minimum commitment period, your weekly payments continue until the end of that period, even if you have stopped training. Your minimum term is a commitment to the full period, not just the weeks you use.
Cancellation requests are processed within 2 business days of submission. Any payment processed before your cancellation is actioned will not be refunded, as per our refunds policy.
CoachedByB may waive fees under extenuating circumstances at our discretion.
If you have questions or concerns regarding your account, please contact brooke@coachedbyb.com.au
Ending Coaching by CoachedByB
There are two ways CoachedByB may end your coaching.
By choice. Brooke may decide to stop coaching you at any time, for any reason, by giving you 7 days notice in writing. If this happens, you are no longer held to your minimum term, and you get a refund for any weeks you have paid for but not yet received. You will not owe anything beyond the notice period.
Because of a problem. Brooke may end your coaching straight away if you are abusive (slurs, harassment, or defamatory conduct), if you share or copy coaching content in breach of the terms below, or if you stop paying and payment cannot be recovered. In this case, your weekly payments continue until the end of your minimum commitment period, even though coaching has stopped. No refund is given for payments already made.
Ending coaching does not cancel out anything owed or agreed before it ends.
Face-to-Face Sessions
A minimum of 24 hours notice is required to cancel or reschedule a face-to-face session. Cancelling within 24 hours will forfeit the session cost. For hybrid clients, if a makeup session cannot be scheduled despite sufficient notice, a refund may be issued at the coach's discretion.
Pause Periods
Services may be paused for up to 4 weeks per calendar year. A minimum of 7 days written notice is required to initiate a pause. Pauses do not reduce your minimum commitment period and paused weeks will be added to the end of your term. Access to your app and program may be temporarily suspended during pause periods.
Nature of the Service
CoachedByB provides personalised online coaching tailored to your individual goals. Depending on your coaching tier, this includes tailored programming, nutrition guidance, regular check-ins, and direct coach communication. The level of support provided is specific to your coaching package.
Check-Ins
Timely completion of check-ins is required to ensure your program can be reviewed and adjusted effectively. Late or missed check-ins may affect the quality of your results. If you do not submit your check-in on time, it may be reviewed in the following week at the coach's discretion. Check-in frequency is determined by your coaching package and will be outlined at the start of your coaching relationship.
Communication
You are expected to communicate respectfully at all times. Derogatory comments, slurs, harassment, or defamatory conduct will result in immediate termination of your service for cause, as set out under Ending Coaching by CoachedByB.
Response Times
Brooke aims to respond to all client messages same day during business hours. Response times may vary during public holidays or periods of leave, of which you will be notified in advance.
Intellectual Property
All content provided through your coaching service, including but not limited to programs, guides, e-books, sample meal plans, and any other resources, is for your personal use only. Unauthorised copying, sharing, or distribution of this content may result in immediate termination of your service for cause, as set out under Ending Coaching by CoachedByB.
Photo and Video Consent
CoachedByB may wish to use client progress photos or videos for marketing or content purposes. Your consent for this is collected separately during the onboarding process. You may decline without any impact on your coaching service. Where general consent is given, faces and names will be removed from any images or videos used, unless you have given separate written confirmation that CoachedByB may use your face and name.
Personal Information
Your personal information is collected and stored for the purpose of delivering your coaching service and will remain confidential. By signing up, you consent to being added to the CoachedByB email mailing list. You may receive promotional and informational emails and can opt out at any time.
Medical Disclaimer
By signing this agreement, you acknowledge the following:
Upon signing up, you must complete a PAR-Q form through the training app. If you have any pre-existing medical conditions or disabilities, a doctor's referral may be required before commencing.
Training programs are provided based on the information you supply during onboarding. While Premium Coaching includes tailored programming, programs are not tailored to individual medical conditions and are not a substitute for medical advice. Participation is at your own discretion and risk.
You are responsible for ensuring you are medically fit to undertake physical activity. If you have pre-existing medical conditions or injuries, you should seek clearance from a qualified healthcare professional before beginning.
CoachedByB provides general fitness and nutrition guidance only. This does not constitute medical advice and does not replace consultation with a doctor, dietitian, or allied health professional.
Calorie and macronutrient information provided is an estimate only. Variations in brands, portion sizes, and preparation methods may affect values. Always verify ingredients and nutrition information if tracking closely or managing allergens.
You are solely responsible for your safety, your choices, and the way in which you implement the program. Results are not guaranteed.
Liability
You accept full responsibility for your own safety and wellbeing during and after participation in your coaching program. Results are not guaranteed. You are responsible for following your program appropriately to support your results. You agree not to hold CoachedByB liable for any injuries, illnesses, or medical conditions that occur during your time as a client.
Part 2 — CoachedByB Membership
You must be 18 or over to use CoachedByB services. By signing up to the CoachedByB Membership, you confirm that you are 18 or over and that you agree to the following terms and conditions.
Membership Commitment
The CoachedByB Membership operates on a weekly payment basis with no minimum commitment. Your membership will automatically renew each week until cancelled by you. You may cancel at any time. Upon cancellation, your access will remain active until the end of your current paid week, after which your membership will not renew and no further charges will be applied.
Payment
Payments are processed via Stripe or Everfit direct debit on a weekly basis.
If a payment fails, you are required to make payment at your earliest convenience. Failure to do so may result in your membership being temporarily or permanently suspended. A dishonour fee may apply for failed payments, and the system will attempt to recharge your card automatically.
You are responsible for keeping your payment details up to date. Payment details can be updated at any time via your account at https://client.everfit.io/login
CoachedByB reserves the right to adjust membership pricing at any time. You will receive a minimum of 14 days notice via your nominated email address. Any pricing changes will take effect from your next weekly payment following the end of the notice period.
Refunds are not applicable for any payments already made.
Cancellation
The CoachedByB Membership can be cancelled at any time. To cancel, you must submit a cancellation request using the Membership Cancellation Form, which can be found inside the app. Cancellations requested via social media or any other channel will not be accepted.
Cancellation requests are processed within 2 business days of submission. Any payment that is processed before your cancellation is actioned will not be refunded, as per our refunds policy. To avoid being charged for an additional week, we recommend submitting your cancellation request at least 2 business days before your next payment date.
If you have questions or concerns regarding your account, please contact brooke@coachedbyb.com.au
Ending Membership by CoachedByB
There are two ways CoachedByB may end your membership.
By choice. Brooke may decide to end your membership at any time, for any reason. Your access will remain active until the end of your current paid week, after which your membership will not renew and no further charges will be applied. You will be notified by email.
Because of a problem. Brooke may end your membership straight away if you are abusive (discrimination, harassment, defamation, or derogatory comments), if you share or copy membership content in breach of the terms below, or if you stop paying and payment cannot be recovered. In this case, your access ends immediately and no refund is given for payments already made.
Ending your membership does not cancel out anything owed or agreed before it ends.
Pause Periods
Pause periods are not available. If you wish to temporarily stop your membership, you must cancel and rejoin when you are ready to return.
Nature of the Membership
The CoachedByB Membership is primarily self-led. You will have access to a range of resources within the app, including but not limited to training programs, educational guides, example meal plans, and self-reflection check-ins.
The following are not included in the membership: tailored macros or nutrition plans, personalised program design, regular coach check-ins, or direct ongoing communication with Brooke. Day to day, you are responsible for managing your own training and progress within the app.
While Brooke may occasionally comment on a workout or check-in response, this is not a guaranteed service and does not form part of your membership entitlement.
If you are looking for more personalised support, including tailored programming, nutrition guidance, and regular coach access, please reach out to enquire about 1:1 coaching options.
Community Forum
Access to the private CoachedByB community forum is included with your membership. You agree to engage respectfully at all times. Discrimination, harassment, defamation, or derogatory comments of any kind will not be tolerated. CoachedByB reserves the right to remove posts, and may end your membership for cause, as set out under Ending Membership by CoachedByB.
Intellectual Property
All content provided through the membership, including but not limited to guides, e-books, sample meal plans, training programs, and any other resources, is for your personal use only. Unauthorised copying, sharing, or distribution of this content may result in immediate termination of your membership for cause, as set out under Ending Membership by CoachedByB.
Photo and Video Consent
CoachedByB may wish to use client progress photos or videos for marketing or content purposes. Your consent for this is collected separately during the onboarding process. You may decline without any impact on your membership. Where general consent is given, faces and names will be removed from any images or videos used, unless you have given separate written confirmation that CoachedByB may use your face and name.
Personal Information
Your personal information is collected and stored for the purpose of delivering your membership and will remain confidential. By signing up, you consent to being added to the CoachedByB email mailing list. You may receive promotional and informational emails and can opt out at any time.
Medical Disclaimer
By joining the CoachedByB Membership, you acknowledge the following:
Training programs provided are general in nature and are not tailored to individual medical conditions. Participation is at your own discretion and risk.
You are responsible for ensuring you are medically fit to undertake physical activity. If you have pre-existing medical conditions or injuries, you should seek clearance from a qualified healthcare professional before beginning.
CoachedByB provides general fitness and nutrition guidance only. This does not constitute medical advice and does not replace consultation with a doctor, dietitian, or allied health professional.
Calorie and macronutrient information provided in recipes and resources is an estimate only. Variations in brands, portion sizes, and preparation methods may affect values. Always verify ingredients and nutrition information if tracking closely or managing allergens.
You are solely responsible for your safety, your choices, and the way in which you implement the program. Results are not guaranteed.
Liability
You accept full responsibility for your own safety and wellbeing during and after participation in the membership. Results are not guaranteed. You are responsible for following the program appropriately to support your results. You agree not to hold CoachedByB liable for any injuries, illnesses, or medical conditions that occur during your time as a member.
Part 3 — CoachedByB Free Trial
You must be 18 or over to use CoachedByB services. By starting the CoachedByB free trial, you confirm that you are 18 or over and that you agree to the following terms.
The Free Trial
The free trial gives you 7 days of access to a selection of resources inside the CoachedByB app, including training programs, educational guides, recipes, and the community forum. It is a self-led taste of the app so you can see how it works before deciding whether to continue.
The following are not included in the free trial: tailored macros or nutrition plans, personalised program design, or ongoing 1:1 coaching. During the trial, Brooke may leave comments on your tasks, but this is a light touch to help you get started and does not form part of any coaching service.
The free trial is free of charge. No payment details are required to start it, and no payment will be taken. When the trial ends, your access will end unless you choose to continue with a paid membership or coaching option.
The free trial is available once per person. CoachedByB may decline or end a free trial where you have previously accessed a trial, including where a new trial is started under a different email address. CoachedByB may offer an additional trial at its discretion.
CoachedByB may end your access if it becomes aware that you are under 18.
Community Forum
If your trial includes access to the private CoachedByB community forum, you agree to engage respectfully at all times. Discrimination, harassment, defamation, or derogatory comments of any kind will not be tolerated. CoachedByB reserves the right to remove posts or remove access for any violations.
Intellectual Property
All content provided during the free trial, including but not limited to guides, recipes, training programs, and any other resources, is for your personal use only. Unauthorised copying, sharing, or distribution of this content may result in your access being removed.
Photo and Video Consent
CoachedByB may wish to use client progress photos or videos for marketing or content purposes. Your consent for this is collected separately. You may decline without any impact on your free trial. Where general consent is given, faces and names will be removed from any images or videos used, unless you have given separate written confirmation that CoachedByB may use your face and name.
Personal Information
Your personal information is collected and stored for the purpose of delivering your free trial and will remain confidential. By starting the trial, you consent to being added to the CoachedByB email mailing list. You can opt out at any time via the unsubscribe link in any email.
Medical Disclaimer
By taking part in the CoachedByB free trial, you acknowledge the following:
Training programs provided are general in nature and are not tailored to individual medical conditions. Participation is at your own discretion and risk.
You are responsible for ensuring you are medically fit to undertake physical activity. If you have pre-existing medical conditions or injuries, you should seek clearance from a qualified healthcare professional before beginning.
CoachedByB provides general fitness and nutrition guidance only. This does not constitute medical advice and does not replace consultation with a doctor, dietitian, or allied health professional.
Calorie and macronutrient information provided in recipes and resources is an estimate only. Variations in brands, portion sizes, and preparation methods may affect values. Always verify ingredients and nutrition information if tracking closely or managing allergens.
You are solely responsible for your safety, your choices, and the way you use the program. Results are not guaranteed.
Liability
You accept full responsibility for your own safety and wellbeing during and after taking part in the free trial. Results are not guaranteed. You agree not to hold CoachedByB liable for any injuries, illnesses, or medical conditions that occur during your time in the trial.
Last updated July 2026.